FAQ - Help Centre


How can I reset my password?

If you have lost or forgotten your password, you can reset your password using the Reset Password feature.  To do this, please follow the steps below:

  1. On the Reset Password page, enter your username or email address
  2. Once the system has located your account, you will be sent a reset password email.  
  3. From the email, copy the reset password URL provided in your email.  
  4. Paste this URL in the addresses bar in your browser and hit enter
  5. You will be prompted to enter a new password. 


Facebook registered users

If you have joined Fraser Coast Chronicle using Facebook, you will be unable to reset your password via our website.  You will need to reset your password by logging into Facebook.  You can login with your Facebook account from our login page.


Not receiving emails

There could be a number of reasons why you are not receiving emails.  

  • Spam/Trash/Junk - Your emails are hitting your trash, spam or junk mail boxes.
    • To fix this, ensure that you set our email address on your allowed list.  
    • Emails from Fraser Coast Chronicle are sent from help@frasercoastchronicle.com.au
  • Redirection or email forwarding - Your are forwarding emails from one account to another account.
    • Check to make sure that you have your forwarding rules setup correct.  
    • The email might not be getting forwarded correctly from one email provider to another. 
    • You will need to contact their customer server. 
  • Reached email quote - Your email inbox is full and not accepting any new emails
    • You need to clean up your mailbox
  • Mail User Agent misconfiguration - You have not sent your email correctly.
    • You will need to contact your email provider to check your email settings. 


How to clear your cache


  1. Open your Firefox Browser
  2. Click on Tools
  3. Click on Clear Recent History
  4. Ensure that you have both Cookies and Cache ticked
  5. Press Clear Now

Once you have done this, you should restart your browser.


Safari 4.0 & Up

  1. Open Opera
  2. Click Tools and select Delete Private Data.
  3. Expand Delete Options and choose what history elements to clear.
    - e.g. Delete temporary cookies, Delete all cookies, Delete entire cache.
  4. Click the Clear Now (Opera 9) or Delete (Opera 10) button.
  5. Close window.
  6. Exit and re-launch the browser.


Internet Explorer

Use the following steps

  1. Start
  2. Control Panel
  3. Internet Options
  4. Delete your cache, cookies, temporary internet files, etc...

The screen will look different based on what version of IE and Windows you are running.

If your screen looks like this, delete both cookies and files.



Why is my comment not appearing?

All comments placed on our stories are placed in a moderation queue to be processed by our editorial staff. 

Comments are enabled on stories to encourage fair and frank discussion of issues. Below are guidelines that seek to ensure that together we foster a friendly and constructive forum.

  1. Comments should be relevant to the issues.
  2. No offensive, defamatory, obscene, misleading or threatening language will be tolerated.
  3. Comments containing swear words, abbreviated swear words or implied swear words will either be edited or removed.
  4. Comments should not be used for self promotion or spamming purposes.
  5. Users should refrain from personal criticism of others. Please be mindful of the right of other people to voice opinions different to your own. If you find that you disagree with someone, engage them in a constructive debate, not an aggressive argument.
  6. The editors retain the right to edit, remove or freeze comments at their own discretion. These decisions do not hide an agenda and are made sparingly.


Question about home delivery newspapers

If you have any questions about newspaper deliveries, please contact our office directly.  Details can be found on our contact page.


I’m looking for a story you ran a while ago, where can I find it?

In the top right corner of our website there is a search box that you can use to find articles about a specific person, event, or topic.



If you are experiencing issues with our competitions, please contact onlinehelp@apn.com.au. Please include your username and the competitions that you are trying to enter.

Contact Us

The Maryborough Hervey Bay Newspaper Company Pty Ltd
ABN 24009656768
An APN News and Media Company publication

Maryborough Office
131 Bazaar Street, Maryborough 4650
PO Box 216 Maryborough, 4650
Telephone: +61 7 4120 1000
Admin fax: + 61 7 32206385
After hours: 4120 1000

Responsibility for election comment is accepted by Editor Clementine Norton 131 Bazaar Street, Maryborough QLD 4650

Contact Details


Private Advertisers
Phone: 1300 136 181
Email: classifieds@apn.com.au

Business Advertisers
Phone: 1300 136 181
Email: classifieds@apn.com.au

Employment Advertisers
Phone: 1300 967 500
Email: employment@apn.com.au

Hervey Bay Office

Shop 2a, 7Central Avenue,
Central Plaza, Hervey Bay, 4655
PO Box 217 Hervey Bay, 4655
Telephone: +61 7 4120 1000
Admin Facs: +61 7 32206386
After hours: 4120 1000
Classifieds: 1300 136 181

General Manager
Malcolm Quinn
Email: malcolm.quinn@frasercoastchronicle.com.au
Phone: 4120 1001
Post: PO Box 217Hervey Bay, 4655

Acting:  Clementine Norton
Email: clementine.norton@frasercoastchronicle.com.au
Phone: 4120 1055
Post: PO Box 217Hervey Bay, 4655

Advertising Manager Fraser Coast Chronicle and Hervey Bay Observer
Gilly Millard
Email: gilly.millard@frasercoastchronicle.com.au
Phone: 4120 1027
Post: PO Box 217, Hervey Bay, 4655

Sales Manager Maryborough Herald and Fraser Coast Chronicle
Kane Carpenter
Email: kane.carpenter@frasercoastchronicle.com.au
Phone: 4120 0412
Post: PO Box 216, Maryborough, 4650

Marketing Coordinator
Rose Lovat
Email: rose.lovat@frasercoastchronicle.com.au
Phone: 4120 1016

Post: PO Box 217, Hervey Bay, 4655


If you have a problem with the website you can email us, Monday to Friday, AEST 8:30am - 5:00pm.