A COCKTAIL of customer satisfaction, a neat store and a huge selection of alcohol and cheese is what gave the Torquay Hotel Superstore the title of best on-premise bottle shop in Queensland.
"It came as a surprise," hotel manager Darren Carter said, after the winner was announced last week at the 2014 Queensland Hotels Association's Awards for Excellence ceremony in Brisbane.
"We are very grateful to our loyal patrons who nominated us.
"We went up against the big chains in Brisbane like Eatons Hill Hotel and McGuires Hotel and we won.
"Our loyal patrons give us feedback all the time and we listen to them and try to make changes, so without them we would not have won."
The bottle shop was renovated last November to double its range of alcohol and at 400sq m, it's two times bigger than it was before, with a huge car park.
Mr Carter believes business will keep getting better and he is hoping to score another win when the hotel represents Queensland in the national level later this year.
The Torquay Hotel will undergo renovation in January to make patrons feel more comfortable.
"We are finalising the plans at the moment. There won't be many changes except for a couple of raised decks, better flooring and an upgraded kitchen and we're hoping to get it all done by this time next year," he said.
Mr Carter said the business would remain open while the hotel was being renovated.