News

Inadequate internet proves costly for Bay man

COSTLY: Urraween resident Bruce De Jersey is forced to use a prepaid Wifi devices.
COSTLY: Urraween resident Bruce De Jersey is forced to use a prepaid Wifi devices. Alistair Brightman

INTERNET black spots have long been an issue in Hervey Bay and while the National Broadband Network brings new hope for a well-connected future, some residents are wondering how much longer they'll remain in the dark.

Bruce De Jersey, of Bayside Dr, Urraween, said he's been fighting for sustainable internet since moving to the area at Christmas.

"At the moment I'm having to use pre-paid Wi-Fi but it is nearly $100 for just 15 gigabytes and because we use more than that it can come to over $200 a month," he said.

"The issue we are facing is the connection we have now is really poor. Everyone in the street is the same, they can't get any reception."

"We need ADSL. I've spoken to Telstra and they just say they won't be adding any more ADSL ports in the area because they reckon they're waiting for NBN to come through but when we ask how long that will be no one is able to tell us."

Previously the Chronicle reported the NBN service aimed to be available for all households in Hervey Bay from the end of next year.

But that is too far away for Mr De Jersey.

A Telstra spokesman confirmed while Bayswater Dr did have ADSL ports in place, they were all taken, with no plans to add more.

"While there are ports available for residents in some parts of the Hervey Bay region of Queensland, we are currently aware that all of the ADSL ports for Bayswater Drv, Urraween are fully allocated," he said.

"We continually assess demand to help determine where upgrades need to occur and as a result have completed numerous exchange and cabinet upgrades.

"However, we have no plans to increase the availability of ADSL ports for Bayswater Drive, Urraween."

A government spokesperson said any residents having problems should complain to the service provider in the first instance. Then if not satisfied, they should call their Federal Member and then the telecommunication industry ombudsman.




Stay Connected

Update your news preferences and get the latest news delivered to your inbox.

'All I heard when my baby cried was ‘you’re a terrible mum'

APN Hey Mummy Feature for online - stock images of Katie Dykes. Photo Marc Stapelberg / The Northern Star

KATIE'S battle with PND is not unlike many mothers.

'I just thought all mums got no sleep'

MELTOPIA battled PND with all four of her children.

4 survival tips for mummas heading back to work

The few reminders every working mum needs to read.

Health and nutrition with kids - how do you balance it?

HOW important is health and nutrition in your household?

Smack or no smack - where do you stand?

THE debate is reignited - is smacking acceptable?

Technology and kids: Do you ever cut their wi-fi?

Check out our new video series featuring mums having a chat

Warm days followed by cold nights expected on weekend

It might not be quite warm enough to go to the beach, but the Fraser Coast is expected to be sunny on Saturday and Sunday.

EXPECT cold night this weekend, but warmer days.

Toogoom to host second round of Wide Bay Series

RACE ON: Darren Caruso is pictured during last year’s Wide Bay Series round at Toogoom.

Organisers hope to match last year's number of 90 entries.

Who donated to Loft and O’Connell in the election?

Mayoral candidates Chris Loft and Gerard O'Connell.

The two front-running candidates have made their donor list public

Latest deals and offers

Joel Seeney defies the odds and collects second place in the Max's muscle up challenge

Beating the odds with a point to prove - Maryborough Fitness Health and Bodyworks'...

Dry July on the Fraser Coast

Dry July - Vera Van De Velde (clinical nurse - Alcohol & Other Drugs Support Service) asking drinkers to abstain for the month of July.Photo: Alistair Brightman / Fraser Coast Chronicle

Dry July is a chance to abstain from alcohol for the month of July to raise money...

Maryborough mural poject

Maryborough artist Craig Winter dedicates his Kent Street mural to the story of the Bauer Nurses. Photo: Valerie Horton / Fraser Coast Chronicle

Craig Winter is creating the latest Maryborough Mural Project artwork.

Burnett Heads housing development approved

COUNCIL APPROVED: A Burnett Heads housing development has been approved by Bundaberg Regional Council. Photo Contributed

Councillors approved the development seven votes to four

Three bedroom, 1100sqm block: Is this Qld's cheapest home?

BARGAIN BUY: Is this North Bundaberg property the cheapest home in Queensland?

Becoming a real estate mogul is all about risk and reward