Inadequate internet proves costly for Bay man

COSTLY: Urraween resident Bruce De Jersey is forced to use a prepaid Wifi devices.
COSTLY: Urraween resident Bruce De Jersey is forced to use a prepaid Wifi devices. Alistair Brightman

INTERNET black spots have long been an issue in Hervey Bay and while the National Broadband Network brings new hope for a well-connected future, some residents are wondering how much longer they'll remain in the dark.

Bruce De Jersey, of Bayside Dr, Urraween, said he's been fighting for sustainable internet since moving to the area at Christmas.

"At the moment I'm having to use pre-paid Wi-Fi but it is nearly $100 for just 15 gigabytes and because we use more than that it can come to over $200 a month," he said.

"The issue we are facing is the connection we have now is really poor. Everyone in the street is the same, they can't get any reception."

"We need ADSL. I've spoken to Telstra and they just say they won't be adding any more ADSL ports in the area because they reckon they're waiting for NBN to come through but when we ask how long that will be no one is able to tell us."

Previously the Chronicle reported the NBN service aimed to be available for all households in Hervey Bay from the end of next year.

But that is too far away for Mr De Jersey.

A Telstra spokesman confirmed while Bayswater Dr did have ADSL ports in place, they were all taken, with no plans to add more.

"While there are ports available for residents in some parts of the Hervey Bay region of Queensland, we are currently aware that all of the ADSL ports for Bayswater Drv, Urraween are fully allocated," he said.

"We continually assess demand to help determine where upgrades need to occur and as a result have completed numerous exchange and cabinet upgrades.

"However, we have no plans to increase the availability of ADSL ports for Bayswater Drive, Urraween."

A government spokesperson said any residents having problems should complain to the service provider in the first instance. Then if not satisfied, they should call their Federal Member and then the telecommunication industry ombudsman.

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