Business

Barge passengers left in the dark at River Heads

KINGFISHER Bay Resort has apologised for a communication glitch which left barge passengers stranded in the dark at River Heads on the weekend.

Video producer David Davies had been filming a wedding at the island resort when he and seven other passengers boarded the late night barge on Saturday.

As they approached River Heads, staff told those onboard that no transport had been organised at the terminal and passengers would have to make their own way back to their cars (parked in a holding yard about 1km from the terminal) or into town.

Thanks to an offer from the barge skipper to drive some of the passengers to their cars and a couple from Maryborough who drove a visiting elderly couple back to their accommodation in Hervey Bay, all passengers got home safely but by Monday morning, word had quickly spread on social media.

Mr Davies, a long term resident and businessman, told the Chronicle he was furious at the breach of duty of care in allowing passengers, two of whom were clearly intoxicated, to fend for themselves.

He said a retired Melbourne couple in particular were "deeply distressed" and feared the incident would further damage an industry still suffering from the decision to pull ferry services from the Urangan Marina.

Kingfisher Bay Resort general manager David Hay said a taxi service had not been booked as previously arranged and a senior staff member had contacted all guests to personally apologise.

"Whilst we praise the quick-thinking of our staff member and the generosity of the guests involved in helping with transport, we have today taken steps to ensure this situation doesn't happen again," Mr Hay said.

"We are sincerely sorry that this simple mistake has marred these guests' time in region."

WHAT'S NEWS TODAY

Topics:  fraser island, hervey bay, kingfisher bay resort, passengers, stranded




Stay Connected

Update your news preferences and get the latest news delivered to your inbox.

3 easy dinner recipes your kids will love, and so will you

No Caption

THERE is a middle ground! Dinners fit for kids and adults.

How to reduce your child's risk of food allergies

ABOUT 90% of food allergies are caused by just seven foods.

5 good mental health habits for kids (and parents)

CRYING OUT FOR HELP: The demand for counselling support for children and young people is increasing.

FORMING good habits early is critical for your child's mental health.

Smack or no smack - where do you stand?

THE debate is reignited - is smacking acceptable?

Susie O'Neill: Why I stopped smacking my children

Swimming legend Susie O'Neill says she has stopped smacking her kids.

“I (smacked) because that’s what I knew growing up."

Introducing a step-parent into the family

Introducing a step-parent into the family can be stressful for the children, as well as the new parent.

THERE is no easy way to introduce a step parent into the family.

LETTER: Nanna’s bond can still be as strong

UNITY: When memories fade understanding can help families maintain their close ties.

Grandparents play a vital role in our society

Balloons soar for Monique three years after disappearance

THREE years after Monique Clubb went missing - Nikki Duncan, her daughter Ebony and Monique's brother Mickey at Torquay Jetty.

The fight to find Monique hasn’t ended

Bomber Clark and Power’s Oakley in Sth Qld squad

AFL Hervey Bay - Hervey Bay Bombers Versus Brothers Bulldogs - Bombers' Scott Clark. Photo: Valerie Horton / Fraser Coast Chronicle

Hervey Bay pair were named in South Queensland's initial squad.

Latest deals and offers

Justice Lucy McCallum

Justice Lucy McCallum

Justice Lucy McCallum says she reduced Oliver Curtis's sentence due to comments...

Hervey Bay Gallery Perception

"Perception" - new exhibition by Artisits Afloat at the Hervey Bay Regional Gallery. Artists Susie Lewis from Hervey Bay and Brian Eugarde from Deception Bay take a look at Brian's sculpture "In the Eye of the Beholder" with Susie's mixed media work "In Bloom" behind them.Photo: Alistair Brightman / Fraser Coast Chronicle

Works by Artists Afloat on show at the Hervey Bay Regional Gallery

Perisher has 50cm of snow

Resort to open after 50cm of snow.

Smiggin Holes and Blue Cow to open after 50cm of snaow falls in Perisher valley.

Is this state’s cheapest house?

BARGAIN BUY: Is this North Bundaberg property the cheapest home in Queensland?

Becoming a real estate mogul is all about risk and reward

Rockhampton property in a lull, but a change is coming

Rockhampton's housing market in "pre-election mode"