Sometimes ‘service’ is a loose term

EDITORIAL: I'm curious to know how others have experienced the customer service, or should I say lack of customer service, at some businesses around the Fraser Coast and surrounding areas.

You would think in times of supposed economic difficulty, businesses and employees would be willing to treat their customers with some respect.

It seems this is not the case and I'm wondering if others can relate.

A few days ago I was in a restaurant near a hotel in the region.

I bought a soft drink from the restaurant and, after having a meal, I took the can with me to finish in the car. My brother, my fiancé and their friend were at the hotel and I was going to give them a lift home after finishing my meal.

I walked into the hotel to tell them I was ready to leave and without preamble, the bar attendant looked at me and snapped "just so you know, you can't drink that in here".

It was the can of creaming soda that I had left on a table as I told the boys I was ready to go.

Never mind the fact that offering to be the sober driver had ensured her place of employment had business.

Even if you believe a customer to be in the wrong, is there any need to speak to them rudely?

From employees unable to muster a smile when I buy lunch from a local cafe to supermarket employees quickly closing their aisle when they see me approaching with just a few items, forcing me to get into a longer line behind people with full trolleys, it simply makes me cranky.

I hate the idea of self-service machines replacing people's jobs, but on the other hand a machine can't be rude to you and make you wish you'd never spent your money there.

Of course I should mention that many venues are fantastic and make me want to return as often as possible just to enjoy the service - and you can give them the praise they deserve by visiting our Facebook page and giving that business the thumbs up.

But it's always the worst experiences that leave a lasting impression, isn't it?

Topics:  carlie walker customer service editorial fraser coast service

UPDATE: Wildlife officers investigate after croc drags cow

The Mary River where the crocodile was spotted attacking the cow.

A motorist spotted a cow being dragged into river by a crocodile.

UPDATE: Below average temps for Hervey Bay and Maryborough

Rain falls out to sea at Pialba beach.

There were no records broken but the weather got cold.

YOUR PICS: Oh what a sunset! Stunning skies on Fraser Coast

Special sunset with a rainbow as a bonus.

To top it all off there was a rainbow.

Local Partners

Why this actress wasn't embarrassed by nude photo leak

Leslie Jones source Bang

'If you wanna see Leslie Jones naked, just ask,' she said

Dad's Army comic genius Jim Perry dies

Jimmy Perry, the creator of Dad's Army.

Dad's Army series captured all that British people savour

Check out some fashions from the Coast festival

FASHION: Ocean Zen range.

Images from the Sunshine Coast Fashion Festival show what's hot

Australian Survivor's magician Matt out of tricks

Australian Survivor contestant Matt Tarrant.

SHOW'S power couple looks unstoppable in race to the finish.

Top floor teams take out The Block's terrace week

Kim and Chris pictured on their winning outdoor terrace in a scene from The Block.

RIVALS Kim and Chris and Julia and Sasha tie in final week of work.

Bob Dylan slammed as 'arrogant' for Nobel silence

Nobel Prize winner Bob Dylan.

Singer the controversial winner of literature Nobel

Hinterland horse stud passed in for $8.25 million

UNREAL: This Maleny estate is incredible.

12-bedroom hinterland horse stud still available

Hit songwriter's Noosa mansion on market

SPECIAL PLACE: The Cintamani estate is going to tender, marketed by Tom Offermann Real Estate.

Is this Queensland's best property?

Kiwi siblings snap up Dotcom mansion for $32.5m

The new toy company owners of the Coatesville mansion want replace any controversy with positivity and fun. Photo / Barfoot and Thompson

The trio paid $32.5 million for the property in June

New $200 million development will create 580 jobs

Cassie And Josh with baby Alfie and daughter Andee. They have bought at new Lennox Head development Epiq.

Majority of new positions will be given to Northern Rivers locals

Cherrabah's mega resort plans axed

PLANS for a massive development at Cherrabah have been scrapped.

What our mayor thinks of the new draft SEQPlan

The plan to use the innovative technology as part of the new Maroochydore CBD was cemented on site today when Mayor Mark Jamieson and Envac Asia Region president Chun Yong Ha formally signed the contract for the $20 million underground waste collection system.

New plan accommodates Sunshine Coast Council's vision for growth.