'Mail takes forever to arrive'
AUSTRALIA Post will run test articles through its system after complaints that delivery times have blown out on the Fraser Coast.
Chronicle readers have complained that it takes four to eight days for a letter posted in Pialba to reach Torquay and up to eight days for a letter posted in Maryborough to reach Kingaroy.
Grant Barsby of Barsby Spare Parts in Maryborough said they had found Australia Post’s parcel service to be unreliable so in April they signed up for E-Post to track their parcels online every step of the way.
But he said they were no better off and one parcel lodged at Tinana Post Office was dispatched but then went into limbo for three days until it was finally received in Bundaberg.
“It just goes into cyberspace for two or three days,” Mr Barsby said.
He said they also had trouble with express post and regular parcel post and of two parcels posted to the same Gladstone customer in the same week, the parcel posted on Wednesday arrived before the one posted on Monday.
“When you complain they give you the runaround,” Mr Barsby said.
He stressed that he was not complaining about the local post office workers but the system and had written to Federal member Warren Truss about the problems.
Mr Barsby said they were using road couriers more now because of the problems.
A spokeswoman for Australia Post said the company was investigating Barsby Spare Parts’ issue and would contact them to work through any problems.
She said for mail posted from and to be received on the Fraser Coast, Australia Post’s delivery service standard was next business day, meaning the article should be delivered the day after it was posted.
The spokeswoman confirmed that mail posted on the Fraser Coast was taken to the Sunshine Coast mail centre for processing.
“Australia Post has launched an investigation into the delivery routes to and from the region and we will be running test articles through our systems to see if there are any connection issues to which we will seek to rectify.” “We ask those customers who are encountering delivery issues to call our customer contact centre on 13 13 18 so that we may investigate and record your issue.”