The main call centre room at Telstra’s Maryborough office. 150 call centre agents work in this office and they handle up to 20,000 calls a day.
The main call centre room at Telstra’s Maryborough office. 150 call centre agents work in this office and they handle up to 20,000 calls a day. Nat Bromhead

Maryborough's call centre is safe

MARYBOROUGH’S Telstra call-centre is safe.

A Telstra spokesman yesterday confirmed the centre, which employs 150 staff and handles up to 20,000 calls a day, would not suffer the same fate as Grafton’s large centre.

Concerns were raised after Telstra this week announced its decision to close the NSW regional centre and transfer jobs to capital cities.

Community and Public Sector Union assistant national secretary Louise Persse said the decision was a worrying sign for other regional call-centres.

“Telstra’s decision is a slap in the face for the local community and a warning for other regional call-centres.

“If you applied the same logic Telstra used to close Grafton, call-centres in places such as Maryborough, Townsville, Lismore, Bathurst, Moe, Ballarat and Newcastle could all be wound up.

“The staff in Grafton are hurt and upset by Telstra’s plan. They have families and mortgages and they are very worried for their futures. Finding alternative employment in Grafton will be difficult.”

Unions, community groups, local businesses and all condemned Telstra’s plan to close the call-centre, which is one of Grafton’s biggest employers and provides jobs for 108 people.

“The good news is staff are getting strong support from the community, local business and unions.”



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