ADSL black-spot blues
TELSTRA says it has no plans to upgrade its ADSL internet technology in Hervey Bay and has offered disgruntled customer Patricia Erfurt-Cooper a free wireless trial instead.
Craignish resident Ms Erfurt-Cooper told the Chronicle she had been lobbying Telstra for more than two years to transfer her existing ADSL account from her previous home at Rural View Court to her current address at Highview Drive.
But Telstra Country Wide area general manager Barbara Wells said Ms Erfurt-Cooper’s belief that her account could be disconnected and transferred to her new address was incorrect because her new home was on a different distribution list, despite being less than one kilometre away.
Ms Wells took the Chronicle to visit the Dundowran exchange, off Stocks Road, and to the mini-exchange on Pialba-Burrum Heads Road that services Ms Erfurt-Cooper’s area, to explain how the technology works.
She said that while there were ports available at the actual exchange, there were none at the mini-exchange.
“With ADSL, you have to live within four kilometres of the exchange, but if we put in a CMUX (mini-exchange) then it’s four kilometres from that,” Ms Wells said.
And because Craignish was not considered a “growth area”, it wasn’t worth Telstra installing another mini-exchange, she said.
“With the exchange itself, we actually have spare ADSL ports, but unfortunately for her, the distribution she is on we have no ports left.”
She said it would cost Telstra about $200,000 to install another mini-exchange and added to that was the trend towards wireless internet.
“Telstra has no plans to upgrade the CMUX technology in Hervey Bay as we can provide high speed broadband using our Next G network,” Ms Wells said.
A Telstra Country Wide representative visited Ms Erfurt-Cooper’s house yesterday to set up the wireless internet for her to trial.
While she appreciated the gesture, she said it didn’t explain why as recently as two weeks ago, a customer service representative told her her existing ADSL account could be transferred.