Can-do man tells others how to
IF YOU aren’t in business to have fun or make a profit, you need to get out.
This is the philosophy “Can-Do” man Bob Ansett tried to live by when he set up Budget Rent a Car in 1965, which went on to become a multi-million-dollar international company.
Mr Ansett captivated a Fraser Coast audience on Wednesday night with tales of setting up his business and the principles he lived by to make the venture a success.
Speaking at the University of Southern Queensland Fraser Coast, the businessman and best-selling author not only had advice for up-and-coming entrepreneurs but also gave a humorous recollection of starting his company in the 1960s.
A younger Mr Ansett’s desire to never say no to a customer meant he went as far as to hire cars from the competition and give them to his own clients.
But he told his customers where the cars came from so they knew how far he was prepared to go just to meet their needs.
“Customer service is the toughest thing in any business to sustain,” he said. “It’s about doing ordinary things extraordinarily well. You’ve got to run the business to suit your customer, not yourself.”
Mr Ansett talked about goal setting, the importance of leadership and how to create an environment that made employees excited to come to work.
He said he always made sure to treat all his employees as an extended family.
And, as someone who has experienced tough economic times, Mr Ansett told his listeners what he believes is the key to weathering the storm.
“Most importantly, it’s doing what you do very well,” he said.
USQ marketing support officer Taz Webber, who organised the event, described Mr Ansett’s speech as “captivating”.
“It was excellent,” he said.
“He was a very good speaker and he was very entertaining and I think the audience got a lot out of it.”
Councillor Gerard O’Connell also spoke at the meeting and provided information about business and development initiatives being undertaken by the council.
“It was good to have that regional focus that he had,” Mr Webber said.
“He knows all about the local issues so any questions people had about that, he was able to answer them.”
‘Customer service is the toughest thing in any business to sustain’