Telstra has cut 24 call centre jobs in Maryborough. Photo: File
Telstra has cut 24 call centre jobs in Maryborough. Photo: File

EXPLAINED: Why call centre’s cutting more than 20 jobs

MARYBOROUGH’S Telstra call centre has cut 24 jobs.

The telco claims these are mostly extra roles which were created in the peak of the pandemic and are now no longer needed.

A Telstra spokesman said cuts impacted four casual Telstra staff and 20 other agency personnel.

“Like many companies, we brought on board additional temporary roles during COVID-19 to assist in our contact centres,” the spokesman said.

“Since then, a number of these temporary roles have transitioned to permanent positions and the capacity of our contact centres has ramped back up again.”

“While we acknowledge we still have some way to go in terms of improvement in customer service, we’re now in a position where a number of these temporary roles are no longer needed.”



WEATHER: Thunderstorms could hit Fraser Coast today

Premium Content WEATHER: Thunderstorms could hit Fraser Coast today

A southerly change has caused the storm

Man lights himself on fire while threatening to burn house

Premium Content Man lights himself on fire while threatening to burn house

"He then poured petrol on himself and began making threats."