Granville phone and internet services restored on Friday

PHONE and internet services were restored to Telstra customers in Granville on Friday after crews worked through the night to repair a faulty cable.

Service was fully restored about 11.30am, more than 24 hours after it was first cut.

Telstra consumer and country wide area manager Kris Carver said the fault was caused by a cable in the Mary River.

"We do apologise to our customers for the inconvenience caused by this issue," he said.

He said there was no estimate available on the number of customers affected.

Chronicle readers took to Facebook on the outage, with some readers cut off since Tuesday.

"I have been out since Tuesday, both phone and internet. Wondering if I can ask for a rebate on services that I have paid for," Facebook user Ashley Bowyer said.

On the Chronicle website, commenter BevPrice questioned the disadvantage to landline customers who did not have a mobile phone.

Mr Carver said Telstra had worked with medical priority customers to ensure their service was not disrupted during the outage.



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