People may simply be fed up with sub-par care

THE steep rise in complaints about our region's health services has been attributed partly to the increasing population and better awareness of the complaints resolution process, in a parliamentary report.

But we can't overlook the obvious - it may also be that people are simply fed up with sub-par care and they are not going to accept it any more.

While the majority of our medical staff are exemplary, there will of course be misjudgements in health care - so there is a clear need for a well-publicised, efficient complaints system.

But dealing with the Health Quality and Complaints Commission is frequently a frustrating process.

As a journalist, I have met with a number of people who feel the HQCC has let them down and their complaints have gone unanswered.

These people have been so desperate that they have called the media, politicians and even police in a bid to get a resolution.

Springborg's health complaint reforms can't come soon enough. The complaints board must be our watch dog and our safety net. Unless our healthcare complaints are heard loud and clear, the same mistakes could be made over and over again.



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