TOOWOOMBA Suncorp locations and staff will remain unaffected by the company's recent announcement of a mass restructure.

Suncorp recently announced the permanent closure of 19 stores across the country.

These stores had been closed since April when COVID-19 restrictions were enforced, and they subsequently became "unviable" to reopen when customers moved to online and contact centres.

 

 

A Suncorp spokeswoman said the recent announcement would not affect the Toowoomba or Clifford Gardens stores, or their staff.

"We have made changes to our operating model across our business," she said.

"We continue to work through these changes with our teams and will support those affected.

"These changes will ensure that Suncorp can meet our customers' changing needs as they increasingly shift to digital channels, a trend that has accelerated through COVID-19."

The spokeswoman said the restructure focused on corporate roles in the major cities, and store team members in other locations would be given the opportunity to apply for new roles in other locations.

Suncorp Executive General Manager of Consumer Distribution Chris Fleming said that customer behaviour had been evolving for some years but the appetite for digital banking had accelerated sharply through COVID-19.

 

 

"Suncorp is committed to serving our customers how they want be served - many have shown us they love using the Suncorp app or talking to us on the phone," he said.

"More and more customers have switched to digital banking in 2020, and we expect they will still want to bank digitally beyond COVID-19 and face-to-face transactions will fall further."

Originally published as How Suncorp closures will impact Toowoomba workers



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