Business

Barge passengers left in the dark at River Heads

KINGFISHER Bay Resort has apologised for a communication glitch which left barge passengers stranded in the dark at River Heads on the weekend.

Video producer David Davies had been filming a wedding at the island resort when he and seven other passengers boarded the late night barge on Saturday.

As they approached River Heads, staff told those onboard that no transport had been organised at the terminal and passengers would have to make their own way back to their cars (parked in a holding yard about 1km from the terminal) or into town.

Thanks to an offer from the barge skipper to drive some of the passengers to their cars and a couple from Maryborough who drove a visiting elderly couple back to their accommodation in Hervey Bay, all passengers got home safely but by Monday morning, word had quickly spread on social media.

Mr Davies, a long term resident and businessman, told the Chronicle he was furious at the breach of duty of care in allowing passengers, two of whom were clearly intoxicated, to fend for themselves.

He said a retired Melbourne couple in particular were "deeply distressed" and feared the incident would further damage an industry still suffering from the decision to pull ferry services from the Urangan Marina.

Kingfisher Bay Resort general manager David Hay said a taxi service had not been booked as previously arranged and a senior staff member had contacted all guests to personally apologise.

"Whilst we praise the quick-thinking of our staff member and the generosity of the guests involved in helping with transport, we have today taken steps to ensure this situation doesn't happen again," Mr Hay said.

"We are sincerely sorry that this simple mistake has marred these guests' time in region."

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Topics:  fraser island hervey bay kingfisher bay resort passengers stranded



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