Rodney's a happy customer
LAST week Rodney Foster felt like just another ripped off bank customer.
But his faith in the Bank of Queensland has been renewed after the bank’s area manager agreed to refund more than $50 in fees that had been charged to Mr Foster’s idle business management account.
Mr Foster recently sold his business but left his business bank account open to pay any late bills.
He only had a small balance so when he discovered more than $50 had been deducted in fees, he was shocked.
“If I’d kept the account open I would have ended up owing them money – for having my money in their bank,” he said.
“There were no withdrawals; it was just a business account that I’d left some money in.”
Mr Foster only made one transaction between December 26 and January 21 but in that time his balance dropped from $73.59 to just $16.58.
On Thursday morning Mr Foster went into the Maryborough branch to close his account.
When he complained about the fees he was given a brochure and told there was an alternative business account that would have cost him a lot less.
“They didn’t tell me that before,” he said.
After 17 years banking at the same place he felt there was no loyalty shown to him.
But that all changed on Friday morning.
A couple of hours after the Fraser Coast Chronicle contacted the bank’s head office, Mr Foster received a call from the bank’s area manager.
“He said he would withdraw all the fees and he’s going to get it all refunded for me,” Mr Foster said.
Mr Foster advises anyone with a gripe about their bank to speak to a manager.