NOT HAPPY: A new restriction on certain services at some Peppers Pier Resort units has potential holiday-makers cancelling bookings and tenants wanting to cancel leases.
NOT HAPPY: A new restriction on certain services at some Peppers Pier Resort units has potential holiday-makers cancelling bookings and tenants wanting to cancel leases.

No internet, gym, pay TV

PEPPERS Pier Resort yesterday defended a decision to restrict a selection of resort services to only units under Peppers management.

“We are exercising our rights as the official resort managers,” Peppers manager Susan Boyd said.

The statement followed concerns raised by Kristy Wright of Bayside Boutique Property Management, which manages seven units at the Peppers resort in Hervey Bay.

One of her tenants had informed Ms Wright of a letter distributed by Peppers management informing them internet, gym and pay TV services would no longer be available at their unit.

Ms Wright said the move, which came into effect at the end of November, was already affecting long-term and short-term tenants and holiday lets on her books.

“We now have tenants who want to break their lease.

“We’ve lost holiday bookings because they can’t use the internet. We have one booking worth $3500, fully paid, and we have to tell them there’s no gym available.”

The five-star Urangan resort has continued to trade normally since going into receivership in early September.

Ms Wright said she had found Brisbane-based receiver PPB Services very helpful and was hopeful of a positive outcome.

Ms Boyd said the letter from Peppers management had gone out across the board, covering units managed by private operators at the group’s 140 buildings.

“It comes down to consumer protection,” she said.

“We want to make sure when people book their properties they are going to be guaranteed that service.

“We can’t guarantee that service when it’s in the hands of outside property management groups.”



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