Business

Residents give their all for tourism

Justin Bayliss.
Justin Bayliss. Contributed.

IN A bid to make Hervey Bay's tourism service the best in the country, Five Star Experiences consultant Justin Bayliss will present a day long course to help industry workers deliver an even better service to visitors.

Fraser Coast Tourism and Events general manager Martin Simons said they would team up with Mr Bayliss on August 22-23 to offer training for the region's residents.

Mr Simons said customer service and the welcome the Fraser Coast gave as a tourist destination were crucial to the region and the referral business that would generate.

"There are some terrific examples of great customer service on the Fraser Coast and there are also some on the other end of the scale,” he said.

"What this program seeks to do is to raise the bar so it is an area we become noted for as a tourist region.

"We are not there yet.

"This sort of training is an ongoing need and it is an area where FCTE is focussing on its own performance and has allocated additional budget in the new financial year to extend the abilities of its own staff and large volunteer network.”

>> KEEP UP TO DATE WITH THE LATEST FRASER COAST TOURISM STORIES HERE<<

Mr Bayliss said the program would provide the essential skills to give visitors a personalised experience so they leave with fond memories of their time in the Fraser Coast region and a genuine appreciation for the place and its people.

"The idea is to give tourists an experience they loved so they returned, stayed longer and would tell their family and friends about it,” he said.

"The one-day course in Hervey Bay has one simple aim, to help people learn how to deliver a more personalised and extremely friendly welcome to visitors.

"If locals aren't welcoming visitors to the region to the best of their potential, then they aren't doing their bit for the community.

"As locals, whether we realise it or not, we all own a part of the tourism industry.

"We're all part of it and the more we individually contribute to it, the more we individually gain.

"The knock-on effect is more visitors - greater yield.

"If the tourism yield goes up, there's more money to be spent in the local areas.”

Fraser Coast Tourism and Events and Mr Bayliss will present the Fraser Coast Welcome Program free to participants from 9am to 3.30pm in Hervey Bay on August 22 and Maryborough on August 23.

Register by following these links:

Topics:  fcbusiness fccommunity fctourism fcwhaton fcwhatson



70 years: Not going to bed angry secret to long marriage

Hard work, keeping busy and never going to bed angry is how Hervey Bay's Ken and Maisie Briskey have enjoyed and committed  to 70 years of wedded bliss.

From dairy and dancing to the bay and bowls

State of Maryborough's streets appalling

Maryborough resident Rachael Watts is appalled at the state of the road along Walker St.

Roads compared to driving on corrugated iron

Urraween Rd tipped to become major accessway for Coast

Roadworks on Urraween Rd outside the TAFE College.

At least three projects are underway, with another extension planned

Local Partners

Uncharted: The Lost Legacy a slick, impressive effort

New Uncharted game for PS4 hits the shelves

Bride and Prejudice's Chris reveals more family heartache

Grant and Chris feature on the TV series Bride & Prejudice. Supplied by Channel 7.

His dad’s health has dealt a massive blow to their happy life

Nicole's ready to bust out of Doctor Doctor's love triangle

Nicole da Silva stars in season two of Doctor Doctor.

New season gets a fresh injection of relationship dilemmas.

MOVIE REVIEW: Tom Cruise flying high again in drug drama

Tom Cruise plays pilot Barry Seal in the movie American Made.

FILM STAR delivers his best performance in some time.

The Project will now be on six nights a week

The Project presenters Waleed Aly, Carrie Bickmore and Peter Helliar.

The Project is expanding with a Sunday night edition and a new host.

Click your fingers, tap your toes

Helen Peters, Elisabeth Wallis-Gaedtke, Evalee Sharples and Kemal Avunduk rehearse for Fascinating Rhythm, Sunshine Coast Oriana Choir's performance of hot jazz, sizzling samba, Latin beats and smooth swing sounds at Lake Kawana Community Centre on August 26-27.

Libby to set beat for Fascinating Rhythm this weekend

Margot Robbie is unrecognisable in London

Margot, is that really you?

MARGOT Robbie looks completely unrecognisable as Queen Elizabeth I.

REVEALED: New shops for Coast centre's $12million revamp

Coast retail centre expands as part of $12million refurbishment

Residents fear sand mine sell out by State Minister

Sand mine opponents attend the Nambour Council Chambers.Cou

Further testing undertaken on site, despite claims of significance

Investors quick to snap up property in key growth corridor

High-profile commercial site sells at auction for $4.920m

The 'mega tower' tipped to deliver Coast jobs

NEW DEVELOPMENTS: Property development manager Timothy Wright overlooking the site of the new development for the Ramada Resort.

Ramada Resort's Stage 2 has just been launched.