Wendii Easton had to wait nearly two hours for an ambulance to arrive after breaking her ankle.
Wendii Easton had to wait nearly two hours for an ambulance to arrive after breaking her ankle. ALISTAIR BRIGHTMAN

Two hours waiting for ambulance

URANGAN’S Wendii Easton was left angry and frustrated after waiting almost two hours for an ambulance after breaking her ankle.

She does not question the quality of service because when the officers arrived they administered what she considers the proper care – it is the time it took for them to arrive that gives her cause for concern.

Roger Williams, Wide Bay-Burnett area director for the Qld Ambulance Service, said the delay was due to an unusually high demand for services at the time, including a number of life-threatening cases.

Ms Easton was delivering mail on February 3 when the accident happened. She was walking down a street in Scarness when she noticed a hole in the ground on the other side of the street.

She made a mental note to avoid it when walking down the other side of the street – but forgot and caught her foot in the hole, breaking her ankle.

“That was the stupid thing about it.

“I saw the hole there and thought to myself ‘There’s a hole there – I’ll be careful when I get there’ – and then I forgot.”

Realising straight away that she had broken her ankle, Ms Easton called out for help and two older couples raced to help.

One called an ambulance while the other got her an umbrella to provide some shade from the hot sun and a glass of water.

Two hours later she was still lying on the grass, which was damp from rain the night before, waiting for an ambulance to arrive.

In a lot of pain and worried about taking pain killers in case it interfered with her treatment at the hospital, Ms Easton eventually called the ambulance service herself after several attempts from the residents helping her to get an ambulance.

Ms Easton said she was told by the woman who took her call that she was not the only person waiting for an ambulance.

“She said: ‘You’re not our only priority.’”

Eventually Ms Easton was told an ambulance would have to be sent from Maryborough.

“I don’t understand why the ambulance had to come from Maryborough.”

Mr Williams said the Maryborough unit was the nearest available crew.

Ms Easton said that as soon as the ambulance crew arrived paramedics administered pain medication and she was taken to Hervey Bay Hospital is a stable condition. “That was fine – the wait was the agonising bit.”



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