Roderick Makim
Roderick Makim

Editor: word of mouth brings tourists

IT'S no secret that tourism is a pretty big deal on the Fraser Coast.

As one of our major industries, the success or failure of many a local business can be entirely dependent on visitor numbers.

With that in mind, you would think every business on the Fraser Coast in the hospitality sector would realise customer service is the most important part of their job.

Sadly, this is not the case.

A recent night out with a friend at a restaurant turned into a debacle due to nothing more than poor service.

The waitress was simply unable to take an order from the menu.

Having been told the menu item we wanted, she just decided we were wrong.

We ended up with a completely different meal being brought to us, despite double checking with the her that the order was correct. This attempt at clarification was rudely dismissed by the waitress.

Not long after, something else happened I had never experienced anywhere else in the world.

I was at a fish and chip shop where the attendant tried to charge me for the chicken salt on my chips.

Really?

What if I was a tourist?

What sort of impression of the Fraser Coast would I be leaving with?

Rude service where a waitress cannot admit to being mistaken, and a shop desperately trying to squeeze every last cent out of its customers.

I haven't named these two businesses, on the basis that everyone can have a bad day, and maybe their customer service is generally of a higher standard.

Luckily, there is some great service out there.

A recent lunch at the new Shamrock Hotel in Maryborough was wonderful, with the friendly, helpful service the staff offered to all who entered a real highlight.

In Hervey Bay, a dinner at Aegean Waters was polished by simply brilliant service.

Any visitor who went to these places would surely be leaving with a positive story to tell about the region.



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