Q) How do I purchase a subscription?
A) To purchase a subscription, simply choose from one of our subscription products at www.frasercoastchronicle.com.au/subscribe or call our subscriber services team on 1300 361 604 between 8am and 5pm Monday to Friday.
Q) How do I manage my subscription?
A) For holiday stops, missed papers, cancellations, changes of address, updating credit card details, statement copies or a change of subscription package, please contact our subscriber services team on 1300 361 604 between 8am and 5pm Monday to Friday. Alternatively, you can email firstname.lastname@example.org
Q) Can I purchase a gift subscription for another person?
A) Yes, to purchase a gift subscription please call our subscriber services team on 1300 361 604 between 8am and 5pm Monday to Friday.
Q) When will I be charged for my subscription?
A) Your subscription will be charged in advance every 28 days from date of purchase and will auto renew unless you choose to cancel your subscription, or if the payment is unable to be processed. If we are unable to process the credit card transaction we will contact you and attempt to resolve the payment issue.
Q) When will my subscription stop?
A) Your subscription will auto renew every 28 days until we are advised to cancel the subscription.
If you cancel your Newspaper Home Delivery Subscription or Bundled Subscription before the end of a prepaid subscription period, APN will refund any portion of subscription payments relating to periods after the date of cancellation less any debt owing to APN.
If you cancel your Digital Subscription before the end of a prepaid subscription period, the cancellation will become effective at the end of your current prepayment period.
Cancellation of your subscription may take up to 5 business days to be processed. During this period you may receive newspapers that are published between the date of termination and the lead time required to cease delivery.
Q) Can I put my subscription on hold?
The beauty of having a digital subscription is that it travels with you wherever you go. If your subscription includes newspapers home delivery, then you can request to suspend your newspaper home by delivery by calling our subscriber services team on 1300 361 604 between 8am and 5pm Monday to Friday.
Newspaper home delivery subscribers and subscriptions
Q) Is newspaper home delivery available in my area?
A) Newspaper Home Delivery is only available where normal delivery exists in your area. For information on normal delivery areas or delivery outside these areas, please contact our subscriber services team on 1300 361 604 between 8am and 5pm Monday to Friday.
Q) How long does it take for my newspaper home delivery to start?
A) It could take up to 5 days before your first newspaper arrives.
Q) I am a full week APN newspaper home delivery subscriber and I receive an invoice/statement from APN each month. How do I activate my complimentary digital subscription?
A) All you need to do is visit www.frasercoastchronicle.com.au/activation and click on the ACTIVATE button. You will then need to enter in your details including address, postcode and Account Number.
Q) I am a full week APN newspaper subscriber and pay my local newsagent. How do I activate my complimentary digital access?
A) You’ll first need to create an account directly with APN. To create an account please call our Subscriber Services Team on 1300 361 604 during normal business hours.
Q) If I create an account directly with APN in order to activate my complimentary digital subscription, what payment options are available to me?
A) You can choose to pay by credit card (Visa, MasterCard or American Express) or receive a 4-weekly invoice via email.
Q) What is my Account Number?
A) Every APN newspaper subscriber is allocated an Account Number. Your number is listed on all subscription-related letters including your ARM invoice / statement. If you don’t know your Account Number, please call our Subscriber Service on 1300 361 604 during normal business hours.
Q) I’m a part-week APN newspaper home delivery subscriber. Do I receive complimentary digital access?
A) To enjoy the benefits of complimentary digital access, you’ll need to upgrade your subscription to 6-days. To do so, simply call our Subscriber Services team on 1300 361 604 during normal business hours.
Digital subscribers and subscriptions
Q) What is changing?
The Fraser Coast Chronicle is moving from a metered digital subscription model, which allowed access to a certain number of stories ‘free’ each month, to a premium model, where some stories will only be able to be accessed by subscribers.
Q) Will all articles be premium?
No, the community will still have access to vital information, such as weather warnings, road closures, missing children reports and other reports where public safety may be at risk. Some other local stories will also be unlocked.
Q) Why the change?
We’re asking you to help fund our journalism. This is local information that matters, and without our team of reporters on the ground, Govt and other organisations would be able to work in virtual secrecy.
Q) What’s the biggest difference I will notice?
Increasing numbers of stories will have a big PLUS symbol in front of them. This is subscriber only content, it reinforces the value of your subscription by providing you with exclusive content.
Q) What does it mean for me if I am already a subscriber?
You will not be affected by the changes. You will have unlimited access to all the stories on our website, as well as other News Corp sites including The Courier-Mail, The Daily Telegraph and Herald-Sun.
Q) Can I still get a newspaper with my subscription?
Definitely. The best value deal remains the one with the Saturday paper. But if you only want digital access (which includes access to the digital print edition), you can request that package.
Q) Do you have your own app?
Yes, the deal includes access to our current app.
Q) What else does a subscription give me?
Being a subscriber, you will be given a daily newsletter on email as well as sent breaking news alerts on big local, national and international stories. You will also have unrestricted digital access to The Courier-Mail and other News Corp products like The Herald-Sun and Daily Telegraph.
Q) How do I sign up?
You can subscribe at www.frasercoastchronicle.com.au/subscribe or phone us then on 1300 361 604
Q) How do I access digital print edition?
A) Simply login to your account at www.frasercoastchronicle.com.au and click on the Today’s Paper button at the top of your screen. Alternatively, download the app from the App Store or Google Play and login using the same email address and password that you access The Fraser Coast Chronicle website with.
Q) How do I access tablet and mobile apps?
A) You can download The Fraser Coast Chronicle app from to your mobile and/or tablet device using from the App Store or Google Play. You can login to the app using the same email address and password that you access this website with.
Q) I have activated my digital access, but when I try to view content I get asked to subscribe. What should I do?
To make sure you are logged in using the correct account, log out and then log back in.
To logout on the website, press the LOGOUT button.
To logout on the tablet app, press MENU, then Settings and you will see a button to log out under your email address.
If you don’t remember the password you set up, you can reset it any time.
Q) What operating systems do your apps work on?
A) You can download and view The Fraser Coast Chronicle apps on both iOS and Android devices.
Q) Can I change my subscription package online?
No. To make changes to your digital subscription package, please call Subscriber Services on 1300 361 604 between 8.00am – 5.00 pm Monday to Friday (Australian Eastern Standard Time).
Q) How do I access the additional rewards that are part of my digital subscription product?
A) If you have purchased a subscription product which includes additional rewards you will receive an email(s) a few days after your subscription has been processed with details on how you can redeem your rewards.
Q) Are home delivery subscribers who receive a complimentary digital eligible to additional rewards?
A) Existing full-week print subscribers are not eligible to redeem complimentary digital access to The Courier Mail+.